This Privacy Policy explains how The POD Lab ("we," "us," or "our") collects, uses, and shares information when you use our Service.
1. Information We Collect
- Account information: name, email, login identifiers.
- Payment information: billing details processed by our payment processor (e.g., Stripe). We do not store full card numbers.
- Usage data: feature usage, interactions, device/browser info, IP address, approximate location.
- AI inputs/outputs: prompts, tool inputs, generated results, and related metadata to operate and improve the Service.
- Cookies/analytics: identifiers used for authentication, preferences, and analytics.
2. How We Use Information
We use information to:
- Provide, maintain, and improve the Service
- Authenticate users and secure accounts
- Process payments and manage subscriptions
- Provide customer support and service communications
- Monitor and prevent fraud, abuse, or security incidents
- Comply with legal obligations
3. AI Processing and Third-Party Providers
Some features may process your inputs through third-party services (for example, AI model providers). These providers may process data under their own terms and privacy policies.
Important: Do not submit sensitive personal information in prompts (e.g., government IDs, medical info), and do not upload content you do not have the right to use.
4. How We Share Information
We may share information with:
- Payment processors (e.g., Stripe) to process transactions
- Infrastructure providers (e.g., hosting, database/auth providers such as Supabase)
- Analytics and monitoring providers to understand performance and usage
- AI/ML providers to produce outputs and run features
- Legal/compliance if required by law, subpoena, or to protect rights/safety
5. Cookies and Tracking
We use cookies and similar technologies for authentication, preferences, analytics, and security. You can control cookies via your browser settings, but the Service may not function properly without them.
6. Data Retention
We retain personal information only as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. We may retain some information in backups for a limited period.
7. Security
We use reasonable safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or object to certain processing. You can request help by contacting us at support@printondemandlab.com.
9. Children's Privacy
The Service is not intended for individuals under 18, and we do not knowingly collect information from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Continued use after changes become effective indicates acceptance.
11. Contact
Privacy questions? Email support@printondemandlab.com.